It has been a VERY long time since I had a shopping trip this large...I had to use the table tonight! For starters...how did Windham deal with the printable coupon issue? Well, I asked an associate while shopping and she was very optimistic, saying of course they should honor them. When I got to the register, she happened to be the one checking me out. The Assistant Manager was bagging, and the cashier asked her if she had heard about the recent changes to the coupons, just out of curiosity. Not only had the Assistant Manager not heard of the issue; she was hesitant to scan them manually!
Here's how I dealt with the problem:
- I suggested that they call veri-FI, in fact, I encouraged it!
- When the AM said they have always been told not to enter them manually if they don't scan, I reminded her that this is a NEW problem, so the standard process is not appropriate.
- When all else fails...tell them "Dan, Dan the Facebook Man said..." The AM didn't even know who Dan was! I explained that he is the Shaw's admin of their Facebook Page. Since Dan has been telling customers that they are aware of the problem and are working on updating their software, that to me means that this is a Shaw's problem, not a customer problem.